Refund Policy

Last Updated: May 12, 2025

At ConnectMyCameras.online, we strive for 100% customer satisfaction with our security system installation services. If you’re not completely satisfied, here’s how we handle refunds:

1. Eligibility for Refunds

You may qualify for a refund if:
✅ Service Not Rendered: We couldn’t complete the installation due to unforeseen issues (e.g., technical incompatibility).
✅ Cancellation: You canceled at least 24 hours before your appointment.
✅ Service Error: Our technician made a mistake (verified by our team).

Non-Refundable Situations:
❌ Change of Mind: After service completion.
❌ Customer-Provided Equipment Issues: If your own devices are faulty/incompatible.
❌ No-Shows: Missed appointments without notice.

2. How to Request a Refund

  1. Contact Us within 7 days of service:
  2. Provide:
    • Your name and service address.
    • Reason for the refund request.
    • Proof of payment (receipt/invoice).

3. Refund Process

  • Approval Time: 3–5 business days for review.
  • Payment Method: Refunds are issued to the original payment source.
    • Credit/Debit Cards: 5–10 business days (depending on your bank).
    • PayPal: 3–5 business days.
  • Partial Refunds: May apply if only part of the service was unsatisfactory.

4. Service Guarantee

  • All installations include a 90-day labor warranty.
  • If issues arise due to our work, we’ll fix it for free (no refund needed).

5. Contact Us

For refund-related questions:
📧 Email: contact@connectmycameras.online
📞 Phone: (914) 540-6763
📍 Address: 33 Tolivar St., Cleveland, MS 38732

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